Desktop Tech II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.  To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!  We’re looking for a Desktop Tech II in the Littleton, Lincon, and Manchester areas to join our team.

This position is On-Site. US-based applicants only.

We are looking for a dedicated and enthusiastic, hard-working, and customer service-oriented technician for a role that will include unparalleled technical support for several production sites, allowing them to experience the best support available within the industry. 

Primary Responsibility:

 Good customer service and communication skills are required for this role.

• Paid Training.
• Submit reports to manager as needed / weekly.
• Provide exceptional, daily, On-Site Customer Service interaction.
• Travel to site locations when required (with milage compensation)
• Provide excellent time management and reporting skills
• Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
• Manage triage, troubleshooting, and resolution to client scope on IT equipment
• Document efforts, issues, and resolutions, close cases/tickets daily
• Insight to PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment, MFDs, Tablets

• Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school preferred.
• This role requires a minimum of 2+ years of IT support and field hardware break-fix experience.
• High proficiency in Technical Documentation and training material
• Experience with properly diagnosing and route technical problems internally and for the client.
• Experience with office and VPN
• Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) or similar ticketing systems to manage and track incidents.
• Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support
• Preferred, not required: Certification in relevant IT products/technologies (Examples, CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP))
• Working knowledge of Apple OS, Apple Certified a plus, but not required
• Data mining, analytical thinking, and reporting skills
• High proficiency in Technical Documentation and training material
• Productivity & Collaboration Tools proficiency
• Strong hardware and software knowledge
• Communication skills to deliver information with a basic level of understanding of customer support, operations, and processes.
• Ability to work under pressure and meet deadlines.
• Working knowledge of the Microsoft Office application suite including MS Outlook
• Experience with multi-platform Windows O/S required.
• Working knowledge of Apple OS

$22.00 to $25.00/Hr. based on qualifications and interview.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.