Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Desktop Tech II in the Jacksonville, FL area to join our team.
This position is On-Site. US-based applicants only.
Compensation: $22.00/HR. + based on qualifications and interview.
The Desktop Tech II will Provide troubleshooting and technical support via phone, web-based tools, and email. The individual will provide voice-based and remote technical support to end users for all standard desktop issues and responds to queries. The Desktop Tech II will run diagnostic programs, isolates problems, determine and implement solutions. The individual must also be able to demonstrate the capability to achieve results under pressure in a fast-paced client-driven environment and have the ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality. They also spend their day on the phone coordinating, diagnosing, and troubleshooting incoming employee calls for a wide variety of clients and industries just like an L1. They are the first point of contact for all technical support service requests. These are requests for support for technical/IT issues involving desktop and laptop application software or network services from local personnel or from employees using remote network access.
Primary Responsibility:
Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school preferred.
IT, Computer science, or other related fields
2 – 4 years of Experience
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
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