Mobility Support Tech II
The position is for a Mobility Support Technician II located either remotely or at an existing customer site (Synchrony Financial), where they will be working with a team to support approximately 20,000 employees. The position is a temporary position with possibility of being hired permanently.
Summary: Responsible for supporting mobile devices within the organization on all operating platforms. This position will also be responsible for deployment, maintenance and decommissioning of all devices. Along with those duties, the role will perform technical writing for new SOP’s, editing of existing SOP’s and retiring old SOP’s.
Major Job Duties: Support all mobile devices within the organization at all levels. Maintain professional appearance and communication with all levels of the organization. Able to maintain, analyze, and troubleshoot, software and device issues. Able to setup, configure all hardware associated with mobile devices. Assure all tickets are worked and resolved in an expedient fashion. Ensure follow up work and/or calls receive the proper attention. Provide end user support via telephone, chat, email, or in person. Assist in developing, maintaining, improving and retiring process documentation. Assist coworkers in resolution of end user’s technical issues. Assist in process improvements and escalations.
Education/Experience: High School Diploma or GED required. At least 1 year of hands on technical knowledge of mobile devices and troubleshooting operating systems and applications.
Skills and Competencies: Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Possess 1 to 2 years’ experience in a break/fix mobile device environment. Strong verbal and written communication skills. Experience with technical writing. A certain degree of creativity and latitude is required.
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