• Desktop Support Specialist

    Posted Date 1 week ago(12/6/2018 12:09 PM)
    Posting Location
    Chicago, IL
    Req #
    R0014855
    Category
    Information Technology
  • Overview

    CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

     

    CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people.  Join the team today by applying to our Desktop Support Specialist role:

     

    The Desktop Support Specialist provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.  Installs, configures and troubleshoots desktop systems, workstations, servers and network. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications. May involve use of problem management databases and help desk system.

     

    The Specialist Level works on assignments of a diverse scope where analysis of data requires evaluation of identifiable factors.  Exercises judgement within generally defined practices and policies in selecting methods and techniques for obtaining solutions.  Acts as liaison between customers, departments, and within the organization to lead problem resolution and change management processes.  Ensures that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner.  Utilizes technical expertise for moderately complex aspects of major system components used to support business.  Acts as a resource for lower level technicians.

    Responsibilities

    • Identifies system problems.  Performs necessary system repairs.
    • Determines the efficient utilization of resources.
    • Escalates problems and issues to a higher level of support.  
    • Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options.
    • Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.
    • Provides solutions using specific product knowledge, system utilities, and operating environment.
    • Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.
    • Represents Compucom in a professional and businesslike manner and communicates effectively with customers and associates.
    • Installs, tests, and repairs computer systems on customer site.
    • Facilitates the change management resolution process both internally and with customers.
    • Other duties as assigned.

    Qualifications

    • Requires 5-10 years of related work experience
    • Bachelor’s degree, or technical training, or equivalent combination of education and experience.
    • Employees working on client accounts must possess A+ certification.

    Join the Leader In the Delivery of Technology Solutions

    CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals.

     

    • 2018 Leader, Gartner Magic  Quadrant,  Managed Workplace Services, North America.
    • Recognized 15 straight years by Gartner.
    • We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000+ servers and 1 million+ mobile devices.
    • We support 5.15 million users in North America and more than 8 million Service Desk contacts.

    #CB#LI

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