• Desktop Support Analyst

    Posted Date 2 weeks ago(11/29/2018 5:09 PM)
    Posting Location
    Bolingbrook, IL
    Req #
    R0014869
    Category
    Information Technology
  • Overview

    CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

     

    CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to our Desktop Support Analyst role.

     

    Responsibilities

    The Desktop Support Analyst provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems, workstations, servers and network. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications. May involve use of problem management databases and help desk system.

     

    The Analyst Level works on assignments of a moderate scope where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments. Troubleshoots for systems with limited supervision. Acts as liaison between customers and departments.

    Qualifications

    • Requires 2-5 years of related work experience
    • AA degree, or Technical training, or equivalent combination of education and experience
    • A+ certification

    Join the Leader In the Delivery of Technology Solutions

    CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals.

     

    • 2018 Leader, Gartner Magic Quadrant, Managed Workplace Services, North America.
    • Recognized 15 straight years by Gartner.
    • We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000+ servers and 1 million+ mobile devices.
    • We support 5.15 million users in North America and more than 8 million Service Desk contacts.

     

    Learn more about CompuCom and how our comprehensive solutions and services benefit six of the top ten Fortune 500 businesses, seven of the top ten retail businesses, and six of the top ten financial services firms in North America. Visit us online at CompuCom.com.

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