• IT Service Desk Delivery Manager

    Posted Date 1 week ago(1/8/2019 11:45 AM)
    Posting Location
    San Ramon, CA
    Req #
    Information Technology
  • Overview

    CompuCom recently became a member of the Office Depot family of companies. We are a growing Global IT Support, Infrastructure, and Cloud provider who is recognized as an Industry Leader and Challenger by Gartner Group & Forrester. We are searching for an IT Service Desk Delivery Manager. We place a high value on growing your career and promoting work-life balance and would love to have you join our team sitting out our client site in San Ramon,CA.



    IT Service Desk Delivery Managers are responsible for delivery of service desk services as described in the Statement of Work (SOW) in collaboration with other CompuCom Service Delivery Managers (SDM) and the Global User Services Service Line. They will manage the development of the team’s metrics and trend analysis that enables collaboration between the client and CompuCom in developing continuous improvement initiatives.


    Required Qualifications

    • Proven people management and leadership skills and at least 12 months of relevant experience;
    • Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels;
    • P&L experience a plus
    • Able to pre-empt problems before they arise, plan effectively for future activities and manage unplanned events in a controlled manner;
    • Experience in dealing with client contacts at a senior level;
    • Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels;
    • Service delivery background in Infrastructure Management preferred;
    • Work on site at the CompuCom Service Desk location on a daily basis
    • Able to travel to Mexcio City and Houston for meetings on occasion

    Soft Skills
    • Demonstrate strong leadership skills
    • Hands-on operational approach: generate confidence with own team by providing direction, ideas; leadership
    • Highly developed negotiating, presentation and communication skills
    • Resilient, focused and performance driven in a dynamic and fast moving environment
    • Quality oriented in all aspects of delivery
    • Customer service focus



    #CB #CompuCom #IT #Knowledge







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