• Desktop Support Analyst

    Posted Date 3 weeks ago(10/30/2018 10:57 AM)
    Posting Location
    Lisle, IL
    Req #
    Information Technology
  • Overview

    CompuCom is Hiring a Desktop Support Analyst in Lisle!




    Principal Duties & Responsibilities:

    • A strong computer professional who is able to prioritize workload and maintain a positive relationship with various personalities
    • Ability to converse and communicate appropriately with all levels of the organization.
    • Ability to maintain professional behavior
    • Strong customer service skills including written and verbal communications
    • Diagnosing and resolving PC technical issues
    • Records, tracks, escalates and updates events through established systems
    • Candidate must be detail oriented and self-motivating (a strong work ethic)
    • Travel between central warehouse and remote offices within a 30 mile radius is required

    Hardware/Software Activities:

    • Install, test, troubleshoot, and maintain hardware and software products
    • Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options
    • Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies
    • Provide “smart hands” support for infrastructure devises, servers, and conference rooms AV equipment.
    • Assist user with data backup and restoration
    • Provide technical guidance and one-on-one training to end-users, both on a scheduled basis, and “as needed”



    Hardware Knowledge & Skills:

    • CompTIA A+ certification required
    • Dell DES notebook certification, preferred
    • Dell DES desktop certification, preferred
    • Various peripheral computer equipment, dual monitors, printers, scanners, etc.


    Software Knowledge & Skills:

    • Strong Microsoft Windows and Office skills (Outlook, PowerPoint, Word, and Excel)
    • Working knowledge of all Microsoft Windows workstation Operating Systems support
    • SCCM, Active Directory, remote controlling software
    • Service Now or equivalent incident management system
    • Strong understanding of Common Off The Shelf Products (COTS)
    • Wireless network – basic setup and troubleshooting for PCs, smartphones, and tablets
    • Virtual Private Networks (VPN)
    • Anti-Virus Software


    Additional Requirements:

    • Reliable personal transportation – full coverage automobile insurance required
    • Driving violations other than infractions, or misdemeanors within the past 2 years
    • Successful completion of a background security check and drug screening
    • Professional appearance:
      • no visible tattoos
      • Hair must be clean, combed and neatly trimmed or styled, may not obscures eyes or face.
      • Sideburns, mustaches, and beards must be neatly trimmed
      • No jeans or T-shirts
      • Modest, professional and conservative jewelry may be worn
    • Physical Requirement: Ability to lift and carry up to 40 pounds


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