• IT Coordinator

    Posted Date 4 weeks ago(9/26/2018 4:09 PM)
    Posting Location
    Paulsboro, NJ
    Req #
    R0014211
    Category
    Information Technology
  • Overview

    IT Coordinator – Desktop Application Packaging Service Engineer  

    Location: Paulsboro, NJ

     

    Integration and Testing Coordinator will be responsible for oversight and administration of package application packaging requests from submission of the request through completion including, but not limited to, documentation, status reporting and updates, meeting setup and facilitation, presentation updates and document management. Strong support to the project / management teams to ensure deliverables are met and status reporting provided as needed.

    Responsibilities

    Proficient use of project management tools and a willingness to adopt practices to ensure projects are kept on track. Assist with scheduling events such as application review meetings and coordination of user acceptance testing.

     

    • Acting as the main point of contact for all requests coming in and going out of packaging, including: communications with Application Support Groups; communications with vendors; and providing status updates as needed
    • Processing all incoming packaging requests, including: assisting users when needed in submitting requests; assigning custom package names; scheduling and conducting preparation meetings; and ensuring that all requirements for packaging have been met
    • Managing packaging workflow, including: assigning jobs to packagers; assigning estimated completion dates; monitoring of all items in packaging; rearranging assignments and/or priorities as needed to meet deadlines; and determining appropriate action for any aging requests (closing, expediting, escalation, etc.)
    • Scheduling of End User Acceptance Testing, including: scheduling the tests with the users; configuring and building the test machines; and assisting users in upgrade testing scenarios
    • Maintaining accurate records for each packaging request from preparation through End User Acceptance Testing
    • Leading Business Line meetings, including: scheduling; preparing and presenting reports on all items in packaging; and taking notes and reporting minutes from each meeting
    • Process Training which Includes: quarterly group and individual training of application and support owners.
    • Generation of IT Prep, Packaging, and UAT metrics and production numbers for use by management.

    Qualifications

    • Maturity of judgment under pressure/ability to resolve problems without delay and/or set managerial intervention.
    • Displays flexibility and the ability to operate under stressful, time-sensitive deadlines.
    • Knowledge of project management principles.
    • Enthusiastic and highly motivated with a strong work ethic.
    • Accurate and comprehensive documentation skills.
    • Excellent English communication skills both written and verbal.

     

    Desired skill sets:
    Knowledge and extensive experience Microsoft Office Tool s (Word/Excel/Access)

    Knowledge and experience with G-Suite tools
    Strong organization and communication skills

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