• ServiceNow Principal Architect

    Posted Date 3 weeks ago(3 weeks ago)
    Posting Location
    Seattle, WA
    Req #
    Information Technology
  • Overview

    ServiceNow Principal Consultant –Architect

    The ServiceNow Principal Consultant – Architect is considered a thought leader and technology subject matter expert responsible for the analysis, design, engineering, development and implementation of software projects within the ServiceNow enterprise application suite.  This role is responsible for architecture and technical leadership of the sales support and implementation of client solutions based on ServiceNow’s IT service management, operations management, Security, and customer service products and understanding the various system integration needs.


    • Demonstrates expert knowledge of ServiceNow toolset and integrations with related systems
    • Provide technical leadership and training, perform peer code reviews and ensure the ServiceNow development best-practices
    • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
    • Provide technical coaching and oversight to developers
    • Work with clients and key stakeholders to design testing strategies for Development, QA and User Acceptance Testing
    • Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes
    • Builds long-term strategic roadmaps for client for ServiceNow solutions
    • Provide advanced ServiceNow support by troubleshooting a variety of difficult software problems and working with developers to implement bug fixes and perform root cause analysis
    • Provide technical support and expertise concerning 3rd Party application integrations



    • Participate on project teams as necessary
    • Actively participate in the ServiceNow community to form strategic relationships




    • Bachelor's Degree in Computer Science, Information Systems or equivalent field of study
    • ServiceNow System Administration certifications
    • ITIL v3 Foundations certified, Advanced ITIL certifications a plus
    • ServiceNow Scripting
    • Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, Mobility and Service Request Management
    • Knowledge of software engineering concepts and techniques, extensive knowledge of relevant software languages, general knowledge of software development tools and environments



    • Demonstrated ability to influence and consult with clients, including providing options with pros, cons and risks around key technical decisions during design and implementation  
    • Project management or development lifecycle skills beneficial
    • Excellent oral and written communication skills
    • Business requirements analysis
    • Ability to work in a team environment as well as remotely
    • Detailed oriented
    • Strong analytical, problem solving and troubleshooting skills



    • Must have 5+ years hands-on experience in development and support of a ServiceNow    environment used to facilitate ITIL processes
    • ServiceNow Jakarta Release or higher
    • 3-5 years' experience using JavaScript, XML, HTML, Web Services, SOAP, REST, etc.
    • Has been in a lead position and architected and implemented ServiceNow net new multiple times
    • Experience integrating with web services (publishing or consuming)





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