• Field Service Technician

    Posted Date 2 weeks ago(2 weeks ago)
    Posting Location
    Wilmington, NC
    Req #
    R0013896
    Category
    Information Technology
  • Overview

    CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

     

    CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following role:

     

    Responsibilities

    As a Field Service Technician you will perform on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PC's, and networking/wireless networking. Provide technical support to customers on operational or maintenance aspects of system equipment. Serve as the customer contact on technical and service related problems. Diagnose mechanical, hardware, software and systems failures, using established procedures. Determine most cost effective repair/resolution to minimize customer downtime. Prepare reports for analysis of product failure trends and service ability issues. Perform general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May also involve use of problem management databases and help desk system.

    Qualifications

    The Technician Level works on assignments that are routine in nature where limited judgement is required. Under general supervision repairs, installs, and tests less complex computer system hardware or software. Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience. Employees working on client accounts must possess A+ certification.

     

    Join the Leader In the Delivery of Technology Solutions

    CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals.

     

    • 2018 Leader, Gartner Magic Quadrant, Managed Workplace Services, North America.
    • Recognized 15 straight years by Gartner.
    • We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000+ servers and 1 million+ mobile devices.
    • We support 5.15 million users in North America and more than 8 million Service Desk contacts.

     

    Learn more about CompuCom and how our comprehensive solutions and services benefit six of the top ten Fortune 500 businesses, seven of the top ten retail businesses, and six of the top ten financial services firms in North America. Visit us online at CompuCom.com.

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