• Account Management Executive

    Posted Date 3 weeks ago(7/27/2018 5:34 PM)
    Posting Location
    Req #
  • Overview


    We are seeking a customer focused Account Manager Executive to support our client within the financial vertical.  Prior experience at a managed service provider supporting a retail banking customer is required.


    The Account Manager Executive (AME) will be responsible for account management and revenue growth for existing customers in the financial vertical. The AME develops key relationships within an account to ensure accurate and timely information flow, as well as exposure to value-added sales opportunities.  Responsible for teaming with the appropriate departments to accurately determine customer needs and prepare and deliver compelling sales proposals on company projects, products and services.  This position works closely with peers in Sales and Service Delivery to ensure contractual obligations are met, transitions are smooth and overall customer satisfaction.



    Mid-level individual contributor with ability to solve a wide range of difficult problems using professional concepts and company objectives to resolve issues in creative and effective ways.  Works on complex issues where analysis of situations or data requires in-depth evaluation of variable factors.  Exercised judgment in selecting methods, techniques and evaluation criteria for obtaining results.  Normally receives minimal instruction on routine work, and general instructions on new assignments.



    • Account Governance
      • Serves as client-facing point of contact for all client-related requirements
      • Responsible for overall client satisfaction for all CompuCom services
      • Responsible for account planning and overall account governance (e.g. QBRs)
      • Accountable for obligation management
    • Contract & Opportunity Management
      • Sales responsibility, working in conjunction with Solution team and Account Executive, for RFI/RFP responses, renewals and adds/changes to existing business
      • Creation and processing of change orders to assigned client contracts through the appropriate system(s)
    • Escalation Management
      • Serves as point of contact for client-related account escalations
      • Works with Service Delivery Executive (SDE) or designated Service Delivery Manager to coordinate and manage delivery escalations and resolution efforts
      • Ensures Sales & Delivery leaders are informed of critical escalation issues via established Governance Process
    • Financial Management
      • P&L order-to-revenue management
      • Provides forecasting information to SDE including volume, demand, and revenue information for planning purposes
      • Ensures adherence to contract, proper billing and revenue assurance
    • Service Level Management
      • Overall accountability for ensuring that the client receives contractually-agreed reporting
    • Account Administration
      • Responsible for procurement activities and other services provided within client systems
      • Performs duties that are clerical in nature (e.g. scheduling, meeting coordination, T&E)



    • 5+ years experience supporting client for managed services within the financial vertical
    • Bachelor’s degree in Marketing, Business Administration or related field, or equivalent combination of experience and education
    • 5+ years of technical account management experience, or combination of sales and account management
    • 2+ years P&L management
    • Demonstrated experience accurately preparing and delivering compelling sales proposals



    • Work may be required on weekends and non-traditional business hours
    • Work is performed at a customer site






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