Responsible for operating activities of one or more functional departments and/or branches. Develops, refines, and maintains plans, policies, and procedures for all operating activities. Identifies, prioritizes, and communicates all system and process issues that affect productivity and efficiency. Provides input and support for necessary improvements.
Responsible for monitoring, managing, and driving to closure service call activities within contracted SLAs.
Responsibilities: Duties may include, but are not limited to, creating or maintaining operation policies, return procedures, scheduling, quality assurance, billing, cost analysis, reporting, or inventory reconciliation,