• ServiceNow Principal Consultant

    Posted Date 2 months ago(9/7/2018 8:42 AM)
    Posting Location
    Dallas, TX
    Req #
    R0012690
    Category
    Information Technology
  • Overview

    ServiceNow Principle Consultant/Project Manager

    Summary

    Principle Consultant/Project Manager is a customer focused leader accountable for the successful delivery of solutions (primarily ServiceNow) that meet client business needs. In this role you’re ultimately responsible for ensuring customer service excellence, leading a team of professionals and project scope, cost, and schedule objectives as outlined in customer statements of work.

    Job Description

    The candidate will have a strong background in project management as well as IT Service Management processes and solutions, and will possess expertise across the breadth of the ServiceNow platform. In this role, you will have full project lifecycle responsibilities from project initiation and planning, day-to-day management of the engagement and primary point of contact for the customer. Some hands-on implementation work may be required, although this is not the focus of this role.

    Responsibilities

    Responsibilities and duties include leading consulting engagements from pre-sales stage to the successful delivery of the project in terms of scope, deliverable s, budget, and client satisfaction. Guiding members of the implementation project team. Preparation of all client-facing and internal project management deliverables (such as project plan, issues/risk register, and status reports).   Maintaining accountability for the quality and completeness of deliverables and identifying opportunities to provide additional value to our clients. Driving experience-based improvements to our implementation methodology and service offerings

    Primary Responsibilities        

    • Project: Develop project plan components (time, cost, quality, risk, etc.) with input from client and team members. Document and manage issues including escalating issues that require management attention. Monitor and Control the project from initiation through closure including reporting progress and status regularly and closing with ServiceNow survey.
    • Client: Work collaboratively with client staff to develop and agree on execution plans. Ensure team members are meeting expectation and project issues are raised and managed.
    • Experience: Ensure the customer experience is exceptionally positive. This is to be achieved by becoming a trusted advisor and ensuring the team is customer focused and professional.
    • People: Lead the team by example and providing clear guidance on client expectations, as well as project and development best practices. Regularly communicate with Manager to raise and resolve issues as well as accept guidance.
    • Financial: Ensure expected project profit margins are achieved. Assist finance in revenue collection as needed.
    • Quality: Ensure all deliverables are complete and accurate. Ensure agreed processes are followed

    Secondary Responsibilities

    • Sales: Generate additional opportunities within your account; this may take the form or increases in scope through change order and/or additional projects building upon your success.
    • Delivery: to backfill project roles as needed.
    • Networking: to expand CompuCom's network outside of your accounts.
    • Sales: Assist in scoping new opportunities
    • Methodology: Contribute to the continual improvement of the CompuCom delivery method
    • Individual: Continually expand knowledge, practice, and mastery in project management, leadership, customer service, industry, and technology.

    Required Skills

    Required Skills - Ability to travel – 25% Experience leading at least four full lifecycle ServiceNow implementations, 2+ years of experience with ServiceNow, 3+ years of experience developing and implementing ITSM/ITIL processes and solutions, 5+ years of professional services/consulting experience, 3+ years of experience documenting tool requirements from To-Be processes and assisting organizations in tool selection. Excellent interpersonal skills combined with experience establishing and maintaining customer relationships. ITIL v3/2011 Foundation Certificate. Familiarity with Agile Scrum development methodology Desired Skills - ITIL v3 Expert certification PMP certification ScrumMaster and required ServiceNow certifications.

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