ServiceNow Principle Consultant/Project Manager
Principle Consultant/Project Manager is a customer focused leader accountable for the successful delivery of solutions (primarily ServiceNow) that meet client business needs. In this role you’re ultimately responsible for ensuring customer service excellence, leading a team of professionals and project scope, cost, and schedule objectives as outlined in customer statements of work.
The candidate will have a strong background in project management as well as IT Service Management processes and solutions, and will possess expertise across the breadth of the ServiceNow platform. In this role, you will have full project lifecycle responsibilities from project initiation and planning, day-to-day management of the engagement and primary point of contact for the customer. Some hands-on implementation work may be required, although this is not the focus of this role.
Responsibilities and duties include leading consulting engagements from pre-sales stage to the successful delivery of the project in terms of scope, deliverable s, budget, and client satisfaction. Guiding members of the implementation project team. Preparation of all client-facing and internal project management deliverables (such as project plan, issues/risk register, and status reports). Maintaining accountability for the quality and completeness of deliverables and identifying opportunities to provide additional value to our clients. Driving experience-based improvements to our implementation methodology and service offerings
Required Skills - Ability to travel – 25% Experience leading at least four full lifecycle ServiceNow implementations, 2+ years of experience with ServiceNow, 3+ years of experience developing and implementing ITSM/ITIL processes and solutions, 5+ years of professional services/consulting experience, 3+ years of experience documenting tool requirements from To-Be processes and assisting organizations in tool selection. Excellent interpersonal skills combined with experience establishing and maintaining customer relationships. ITIL v3/2011 Foundation Certificate. Familiarity with Agile Scrum development methodology Desired Skills - ITIL v3 Expert certification PMP certification ScrumMaster and required ServiceNow certifications.