CompuCom

  • Tech Zone Service Desk Analyst

    Posted Date 1 month ago(3/20/2018 3:21 PM)
    Posting Location
    Fort Mill, SC
    Req #
    R0011746
    Category
    Information Technology
  • Overview

    Coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees and clients with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support. Responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology.

    Responsibilities

    The Analyst Level works on assignments of a moderate scope where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments. Troubleshoots for systems with limited supervision. Acts as liaison between customers and departments. 

    Qualifications

    • Requires 5+ years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. Employees working on client accounts must possess A+ certification.
    • Previous Tier 2 or higher experience preferred.

     

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