CompuCom

  • Field Service Analyst

    Posted Date 1 month ago(3/20/2018 1:42 PM)
    Posting Location
    Richmond, VA
    Req #
    R0011681
    Category
    Information Technology
  • Overview

    Performs on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PC's, and networking/wireless networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system.

    Responsibilities

    The Analyst Level works on assignments of a moderate scope where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments. Troubleshoots for systems with limited supervision. Acts as liaison between customers and departments. Requires 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. Employees working on client accounts must possess A+ certification.

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