Service Now Senior Consultant

2 weeks ago
Posting Location
Anywhere in the USA (Remote)
Req #
Information Technology


The Sr ServiceNow Consultant is a lead role and is considered the technology subject matter expert responsible for the analysis, design, engineering, development and implementation of software projects within the ServiceNow enterprise application suite. This role is responsible for modifications to core functionality, existing ITSM applications, creation of new applications and understanding the various system integration needs. This is achieved by collaborating with key stakeholder teams to analyze and understand requirements, then transforming the requirements into a valid solution.


This is a remote position that can be located anywhere in the USA


•       Provide technical leadership and training, perform peer code reviews and ensure the ServiceNow development best-practices

•       Responsible for overall ServiceNow code quality

•       Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated

•       Attends regularly scheduled meetings to identify any tasks or user stories that are “at risk” and provides support as needed

•       Work with clients and key stakeholders to design testing strategies for Development, QA and User Acceptance Testing

•       Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes

•       Provide advanced ServiceNow support by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis

•       Provide strategies and technical aspects of platform upgrades

•       Provide technical support and expertise concerning 3rd Party application integrations

•       Provide meaningful KPIs to clients through the creation of strategically crafted reports



•       Participate on project teams as necessary

•       Actively participate in the ServiceNow community to form strategic relationships



•       Bachelor's Degree in Computer Science, Information Systems or equivalent field of study

•       ServiceNow System Administration certifications

•       ServiceNow Scripting

•       Demonstrated experience  with the CSM module of ServiceNow

•       ITIL v3 Foundations certified

•       Advanced ITIL certifications a plus

•       Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, Mobility and Service Request Management

•       Knowledge of software engineering concepts and techniques, extensive knowledge of relevant software languages, general knowledge of software development tools and environments



•       Project management or development lifecycle skills beneficial

•       Excellent oral and written communication skills

•       Business requirements analysis

•       Ability to work in a team environment as well as remotely

•       Detailed oriented

•       Strong analytical, problem-solving and troubleshooting skills



•       Must have 5+ years hands-on experience in development and support of a ServiceNow    environment used to facilitate ITIL processes

•       ServiceNow Fuji Release or higher

•       3-5 years' experience using JavaScript, XML, HTML, Web Services, Soap, Rest, etc.

•       Has been in a lead position and implemented ServiceNow net new multiple times

•      Experience integrating with web services (publishing or consuming)


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