CompuCom

Project Coordinator

2 months ago(12/4/2017 11:36 AM)
Posting Location
Paulsboro, New Jersey
Req #
R0009759
Category
Administrative/Clerical

Overview

CompuCom Systems, Inc., a global company headquartered just south of Charlotte, NC, provides IT managed services, infrastructure solutions, consulting and products to Fortune 1000 companies. We are committed to enhancing the end users’ experience in all facets of the word. Our vision is to empower people to achieve the highest levels of performance by making technology work for them — anywhere, anytime, on any device.

 

What You’ll Do

 

You will provide day to day account interaction and service updates to our valued customers. You will get to take ownership of how we deliver our products and services to our client and take lead on projects to ensure we drive value and meet commitments. You will be the main point of contact for the customer and responsible for determining what is important to each customer and how our team can deliver. You will be working with all of our operation centers to help drive our SLA metrics and ensure all shipments and deliveries are on time. You will also be handling any escalations or customer concerns.

 

In short, you service our customers and communicate project updates in the most pleasant way possible!

 

Who You’ll Work With

As a CompuCom team member, you’ll play a crucial role in supporting our customers and proactively identifying their needs. You’ll work to create the ideal experience that any customer would seek to encounter. You’ll be the face of our operation and the go-to for what makes our company run, our customers. You will also be working with internal team members at multiple operations centers.

 

Who You Are

  • 2- 3 years of related work experience within Customer Service, Project Management and/or Account Management
  • Strong MS office skills including PowerPoint and Excel.
  • Solid experience and/or understanding of IT services and products
  • Ability to drive actions!
  • Relatable and responsible when interacting with ALL customers
  • Entrepreneurial – Be creative and problem solve
  • When the customer has a problem—Are you the POC they rely on? If no, you’re not picking up what we’re putting down.
  • Go to person for internal and external partners
  • Strong-willed with impeccable follow-through to see a customer through until they are satisfied
  • Will attempt to connect to anyone they meet, no matter how difficult
  • Insatiable desire for knowledge, independence, and success—strive for more than the status quo
  • Not intimidated by problems you’ve never seen before—confidence is key
  • Carving out a new role for yourself and make this role your own!

 

Why CompuCom?

Help us grow our legacy. We’re transforming the way all businesses get IT services.  Our client’s tech problems are no longer theirs, the ownership lies with us.   

 

We innovate everything. We connect everyone. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

 

Join CompuCom. Grow with CompuCom. Build the CompuCom legacy!

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