CompuCom

Business Systems 1

3 weeks ago
Posting Location
TX
Req #
R0009565
Category
IT

Overview

Responsibilities:

  • Responsible for techs obtaining State Farm Admin ID's
  • Ensure each tech working on the SF Account has completed the Security Training and B2B access agreement by August 1st of each year
  • Work with State Farm Coordinators for the MAC/Cabling contract.
  • Coordinating State Farm MAC activities throughout the US and Canada between State Farm Corporate and CompuCom
  • Creating State Farm MAC cases in Clarify on a daily basis
  • Research and manage State Farm escalations for MAC activity and Corrective Maintenance activity
  • Creating/updating State Farm contacts in Clarify on the fly
  • Ensure billing for State Farm in Clarify is completed and accurate
  • Respond to field managers and techs regarding account specific questions.
  • Supply data for customer specific reports
  • Backup when needed for PMO PTO requests
  • Familiar with Excel

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