- Responsible for techs obtaining State Farm Admin ID's
- Ensure each tech working on the SF Account has completed the Security Training and B2B access agreement by August 1st of each year
- Work with State Farm Coordinators for the MAC/Cabling contract.
- Coordinating State Farm MAC activities throughout the US and Canada between State Farm Corporate and CompuCom
- Creating State Farm MAC cases in Clarify on a daily basis
- Research and manage State Farm escalations for MAC activity and Corrective Maintenance activity
- Creating/updating State Farm contacts in Clarify on the fly
- Ensure billing for State Farm in Clarify is completed and accurate
- Respond to field managers and techs regarding account specific questions.
- Supply data for customer specific reports
- Backup when needed for PMO PTO requests
- Familiar with Excel
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