To enhance the expectations of internal/external customer experience by overseeing the Service Delivery performance of service to clients as per agreed contract and to ensure that service levels are achieved. • Provide strategic leadership and direction in service management provision so to support business running, growth and transformation activities. • Ensure the required level of service management is in place to support the required service delivery and support requirements. • Effective monitor, control and reporting to ensure service delivery is achieved to agreed levels of customer satisfaction. • Look to continually improve the service delivery to meet or exceed customer experience.