CompuCom

Tech-Zone Apple Technician

1 week ago
Posting Location
Glassboro, NJ
Req #
R0009058
Category
Information Technology

Overview

At Tech-Zone, we work hard to simplify technology solutions so small businesses don’t have to. Part of CompuCom, an IT services company that supports the top corporations in the U.S., Tech-Zone is designed to offer enterprise-level support to our local communities. We provide small and medium sized businesses with industrial-strength tech support and business-class hardware and software. We offer a combination of repair and IT maintenance services, as well as a wide array of new and refurbished computers, printers, tablets and smartphones. In-store or on-site, Tech-Zone is changing the way local businesses get support for the technology they rely on.  

 

Job Summary

At Tech-Zone, you maintain customers’ trust as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure our customers receive swift resolutions to their technical problems. You also educate customers about products, features and benefits while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide expert advice and support every day.

 

Key Qualifications

Strong people skills and a knack for problem solving.

Ability to maintain composure and customer focus while troubleshooting and solving technical issues. Ability to adhere to a schedule of customer appointments and Partner SLA’s

 

Description

As a Tech-Zone Tech, you provide insightful advice and friendly, hands-on technical support to our customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Tech-Zones service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.

 

Additional Requirements

You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.

You have excellent time management skills and can make decisions quickly.

 

  • CompTIA A+
  • Apple Certified Support Professional (ACSP) 10.11 - OS X El Capitan
  • Mac Integration Basics Exams
  • ios Technical OS X El Capitan Certification
  • Lenovo RAWBasics - AWSP - WARRANTY BASICS FOR TECHNICIANS
  • Lenovo RAService - NOTEBOOK, TABLET, DESKTOP & WORKSTATION AUTHORIZED TECHNICIAN
  • HP HP SDWN17
  • Dell Desktop
  • Dell Laptop

 

Why Tech-Zone?

Help us build our legacy. Work with us on our newest and best IT service offering. We’re transforming the way small businesses get IT services. Our client’s tech problems are no longer theirs, the ownership lies with us.

We innovate everything. We connect everyone. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

Join Tech-Zone. Grow Tech-Zone. Win with Tech-Zone!

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