Inside Sales Director

3 months ago(9/15/2017 4:43 PM)
Posting Location
Charlotte, NC
Req #


CompuCom is currently seeking an Inside Sales Director to join our team in Charlotte, NC.  


The Inside ­Sales Director will be responsible for managing all aspects of Inside Sales functions, including responsive sales support and proactive business development (lead generation) to produce incremental revenue.  Major duties include: providing communications to the management team; training and coaching; monitoring and reporting on sales metrics; creating sales programs, and coordinating lead efforts between Sales and Product Management and Marketing.




  • Create and optimize the processes for lead management and selling support
  • Recruit, manage, motivate and develop Inside Sales representatives and Business Development representatives
    • Implement Inside Sales function best practices
    • Provide timely and relevant performance feedback
    • Provide coaching around selling process and pipeline development
    • Motivate team to meet goals
    • Refine sales compensation structure ensuring fair incentives and motivations
    • Develop and implement appropriate training programs
  • Define and implement a strategy and lead a team to fulfill key sales KPIs (quota, new business, support, etc.)
    • Manage Inside Sales pipeline to ensure attainment of performance targets by region, verticals and target accounts
    • Manage team responsiveness (timing and quality) for reactive sales support
    • Develop a system to consistently measure and improve performance
  • Create and execute sales programs to drive incremental revenue, coordinating with Product Management and Marketing and Field Sales
  • Work with Marketing to ensure a steady stream of qualified leads
  • Create and optimize the processes for lead management and selling support
  • Directly participate in or manage the sales cycle on key deals and accounts
  • Coordinate inside sales activities with regional and vertical field sales, marketing, and management to fulfill the integrated sales model in becoming one CompuCom
  • Collect and report on market and competitive intelligence
  • Work with various functional teams to improve Inside Sales effectiveness through processes, systems, and tools


  • 10+ years progressive sales leadership experience, preferably in area of technology sales
  • Bachelor’s degree in business or related field, or equivalent combination of applicable education and experience; MBA preferred
  • Good problem solving, organizational, and analytical skills are also required, with the leadership ability to change thinking or gain acceptance in sensitive situations.
  • Solid understanding of data and CRM services relevant to the day to day management of an inside sales team
  • Technical requirements: strong level of expertise with Salesforce, proven understanding of the multi-touch process, understanding of new technology advancements to improve inside representatives efficiency.
  • Successful sales and sales management experience with demonstrated experience driving data-driven process improvements within a telephonic based lead generation processes (understanding of tools, technologies, reporting, compensation design, etc.)
  • Proven track record of aggressively growing a business in terms of revenue generation and new client acquisition
  • Senior sales management experience, preferably managing Inside Sales teams within a technology environment
  • Experience in strategic planning and execution, including budget planning and management
  • Knowledge of contracting, negotiating, and change management
  • Knowledge of structuring sales quota goals and revenue expectations
  • Experience reporting to a senior management team
  • Ability to maintain an upbeat and positive attitude always



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed