Delivery of Tech-Zone’s complete hardware and software solution support based on customer site evaluations, assist in network design, install, setup, and configure all network/equipment/software/hardware for the client. Provide client support and post-install support for installations, configurations, software, and break/fix repairs including ongoing technical support in both the live environment as well as via phone conversation and/or remote connectivity as required. May provide level 3 enterprise client support.
The Specialist Level is a technology generalist and has the ability to solve a wide range of difficult technical problems and customer satisfaction challenges using professional concepts and company policies and procedures in imaginative and practical ways. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Partners with on team members to find solutions to resolve complex problems or technical issues that have not been resolved previously. Exercises judgment within defined procedures and practices to determine appropriate action. Normally receives general instructions on routine work, detailed instructions on new assignments or projects.
Work to keep Tech-Zone clients productive and satisfied while simultaneously working to uncover the correlation between their IT needs and Tech-Zone’s services.
REQUIRED SKILLS & CREDENTIALS:
PHYSICAL & COGNITIVE REQUIREMENTS
Work is generally performed at a customer site or remote office, but may also occur at a corporate office. Associates must follow the appropriate Tech-Zone uniform (Tech-Zone polo shirt, khaki/black/navy dress pants, belt, solid color shoes in black/white/brown, Tech-Zone identification badge with lanyard).