CompuCom

Tech-Zone Client Specialist III

1 month ago
Posting Location
Austin, TX
Req #
R0008723
Category
Information Technology

Overview

OSITION SUMMARY:

Delivery of Tech-Zone’s complete hardware and software solution support based on customer site evaluations, assist in network design, install, setup, and configure all network/equipment/software/hardware for the client. Provide client support and post-install support for installations, configurations, software, and break/fix repairs including ongoing technical support in both the live environment as well as via phone conversation and/or remote connectivity as required.   May provide level 3 enterprise client support.

LEVEL OVERVIEW:

The Specialist Level is a technology generalist and has the ability to solve a wide range of difficult technical problems and customer satisfaction challenges using professional concepts and company policies and procedures in imaginative and practical ways. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Partners with on team members to find solutions to resolve complex problems or technical issues that have not been resolved previously.  Exercises judgment within defined procedures and practices to determine appropriate action. Normally receives general instructions on routine work, detailed instructions on new assignments or projects.

 

ESSENTIAL FUNCTIONS:

Work to keep Tech-Zone clients productive and satisfied while simultaneously working to uncover the correlation between their IT needs and Tech-Zone’s services.

 

  • Create and have the ability to identify opportunities to upsell solutions and services to our existing customers.
  • Customize the client experience for every individual—fit all communication, instructions, and product knowledge to the level of the customer
  • Solves complex technical issues including repair/installation of hardware and software, PC’s, networking/wireless networking
  • Review problems and resolutions to identify trends that can be translated into  CompuCom solutions sales opportunities
  • Represent Tech-Zone in a professional and businesslike manner while ensuring all service operation goals are accomplished, including the highest level of customer satisfaction.

 

REQUIRED EXPERIENCE:

  • Technical or Vocational certification/degree
  • Currently have 2-4 years of technical experience, including in the SMB environment
  • Under general supervision repairs, installs, and tests less complex computer system hardware or software.
  • Strong emotional intelligence—know how to read any situation and respond appropriately
  • Sales experience  and ability to identify potential upsell solutions  

 

REQUIRED SKILLS & CREDENTIALS:

  • A+ Certification

 

COMPETENCIES:

  • Intentional Communication
  • Collaboration
  • Other-Focused Customer Service
  • Effective Under Pressure
  • Emotional Intelligence





PHYSICAL & COGNITIVE REQUIREMENTS

  • Ability to read, interpret and apply policies and instructions in English
  • Ability to communicate with tact and diplomacy
  • Ability to remain calm in emotionally-charged situations
  • Ability to manage simultaneous and conflicting priorities in an effective manner
  • Ability to manage to and meet deadlines
  • Ability to identify and protect sensitive information
  • Ability to lift up to 50 pounds
  • Ability to climb a ladder
  • Ability to travel overnight infrequently



WORK ENVIRONMENT

Work is generally performed at a customer site or remote office, but may also occur at a corporate office.  Associates must follow the appropriate Tech-Zone uniform (Tech-Zone polo shirt, khaki/black/navy dress pants, belt, solid color shoes in black/white/brown, Tech-Zone identification badge with lanyard).

 

Apply/Socialize

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed