CompuCom

Field Service Technician- Talent Network

2 months ago
Posting Location
Huntsville, AL
Req #
2017-20975
Category
Information Technology

Overview

Joining our Talent Network will enhance your job search and application process.  Whether you choose to apply or just leave your information, we look forward to staying connected with you! CompuCom is seeking Field Service Technicians across the US! 

CompuCom Systems, Inc., a global company headquartered just south of Charlotte, NC, provides IT managed services, infrastructure solutions, consulting and products to Fortune 1000 companies. We are committed to enhancing the end users’ experience in all facets of the word. Our vision is to empower people to achieve the highest levels of performance by making technology work for them — anywhere, anytime, on any device.

 

What You’ll Do

 

In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service oriented technicians!  That’s where you come in!

 

You will be expected to deliver exceptional customer service as the face of CompuCom. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.

 

  • Travel within a radius of 25 to 100+ miles daily in a specific route
  • Understand AC/DC and backup power concepts
  • Provide excellent time management and reporting skills
  • Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
  • Manage triage, troubleshooting and resolution to client scope on IT equipment
  • Occasionally works at heights of 20’ to 25’, lift equipment training provided
  • Document efforts, issues and resolutions, close cases/tickets daily
  • Experience desired in copper and fiber cabling and various terminating connectors
  • Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment

Who You’ll Work With

 

As a CompuCom Field Service Technician, your will provide unparalleled technical support for our national home improvement retail client, allowing them to experience the best support available within the industry. You’ll be the face of our operation and the go-to for what makes our company run—our customers.

 

Who You Are

 

A Little Experienced

  • 1 year of IT support work experience
  • A+ Certification preferred – or must be obtained within first 3 months of employment

Friendly

  • Relatable and responsible when interacting with all customers, you have the ability to build relationships easily
  • Educational approach to solving issues – Help us, help them!
  • For many of our customers technology problems can be frustrating but easily solved by educating them, your patience is a virtue!

Innovative

  • Able to transform technical IT solutions lingo into terms everyone understands
  • Insatiable desire for knowledge, independence, and success—strive for more than the status quo
  • Not intimidated by problems you’ve never seen before – confidence if key!

Responsible

  • Complete all assigned projects and tasks
  • Excellent time-management skills
  • Communication—Tracking/monitoring issues, providing notes/feedback, etc.

Why CompuCom?

 

Help us grow our legacy. We’re transforming the way all businesses get IT services.  Our client’s tech problems are no longer theirs, the ownership lies with us.   

 

We innovate everything. We connect everyone. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

 

Join CompuCom. Grow with CompuCom. Build the CompuCom legacy!

 

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